WHAT YOU SHOULD KNOW and
General Terms and Conditions
Reduced prices for children, payment, arrival and departure conditions, cancellation
Single occupancy surcharge depends on the season.
In Double Room or Family Room: up to age 5: free; age 6 to 15 years: 50 % (when two adults pay full share of room price).
In the suite or family apartment: We will create a customized offer for you. Please let us know the age of your children.
Full child-friendly facilities are of course at your disposal (cot, high-chair etc.).
Your four-legged friend is warmly welcomed in our hotel provided that we know about this beforehand (Costs: € 7.00 per day without food). During mealtimes we ask that dogs are not taken into the dining room and trust that this meets with your understanding.
We accept cash (in Euro), debit cards (EC-cards) from Austria, Germany, Netherlands or credit cards. Please note that we cannot accept card payments for the winter packages which include ski pass.
Arrival and Departure
On the day of arrival you can occupy your room after 2 p.m.
On the day of departure we ask you to vacate your room by 10 a.m.
Reservations and Deposit
Reservations are only valid in writing and are deemed as binding only after we have confirmed in writing. Depending on the season we also request a deposit at the time of reservation. We will inform you of this in our confirmation of reservation. In the case of cancellation the deposit is not refundable.
IBAN: AT27 3811 3000 0301 0758, BIC: RZSTAT2G113
Cancellation and Travel Insurance
Cancellations are valid only when made in written form!
Up to one month prior to the start of the holiday there are no cancellation costs.
Within one month and up to one week prior to the start of the holiday we bill 50 % of the total stay.
For cancellation within 1 week or in the case of premature departure we bill 80 % of costs for the stay that you booked.
Right of revocation as set forth in § 18 subsection 1 Z. 10 FAGG (law on remote or foreign business transactions) is not applicable. The General Terms & Conditions of Business for the Hotel Industry are applicable.
In order to avoid all cancellations charges we recommend taking out an insurance policy with Europäischen Reiseversicherung.